Refund policy

100 % Quality Guaranty 

You may return any purchase to us because of material or workmanship defects discovered upon delivery for a replacement within 30 days, including your proof of purchase.  You must notify us of your intent to return the piece(s) because material or workmanship defects and we will quickly make arrangements with you.  Contact us via email at hello@byfabriziodesign.com and we will cover the costs of shipping and we will promptly resolve your concerns, by replacement of the piece at no costs to you.

Six Month of Purchase Warranty 

Your piece is handcrafted, unique and requires special care.  It should always be kept within its original velvet casing to maintain the jewelry’s original condition as long as possible. 

Daily, or constant use, or keeping the piece(s) outside its protective case when not in use, will hasten the jewelry’s naturally occurring processes.  Tarnishing and changes are normal and to be expected with use, and over time, and not covered by this guarantee or warranty. 

If you experience a failure in material or craftsmanship with your piece of jewelry of any kind, and it has been cared for and used properly, as defined in the enclosed care instructions provided, we will repair the piece with a same or similar materials, or replace the piece with a new or as similar as a possible piece of jewelry, at no costs to you.  We will cover shipping fees and expedite your repair or replacement service so you receive your jewelry back quickly.

This warranty is made by us to you when you notify us via email at hello@byfabriziodesign.com of the failure and you return the piece to us within the first (6) six months of ownership from the date of purchase, no later than 6 months and 14 days, from the original purchase date, including the proof of purchase, your name, address, email or valid telephone number so we may contact you.

Your satisfaction is our constant goal.  Please contact us at hello@byfabriziodesign.com for a prompt response to any queries regarding your purchase(s) of By Fabrizio Design jewelry.

NO QUESTION RETURNS

  • No Question Returns are offered and must be completed within 30 days from the purchase date of your jewelry
  • Notification of return must be sent prior to returning the product via email to: hello@byfabriziodesign.com and within the first 72 hours after receipt of product.
  • Notification email must include your original proof of purpose, verification of your name, address and email address or phone number and when we should receive the return including shipping tracking details.  We may contact you to verify the return.
  • Product must be returned in original conditions with original packaging in tact as originally shipped
  • Customer agrees to cover the costs of return-shipping to origin of the ByFabrizioDesign.com product, address of origin  is on the shipping label we used to  send the item to customer and we will confirm shipping origin return address when you notify us
  • We will examine the product upon return, assuming return made per the conditions of the No Question Returns policy stated above, and we will promptly refund the original source of payment, less our original shipping costs and including a 10% handling and restocking fee
  • In the event of a return notification that falls outside the 72 hour but is returned within the 30 days, or for returns that do not meet the conditions of the No Question Return policy, including but not limited to, returned products that have been used or are no longer considere in new condition, a store credit will be issued at the Company’s discretion, less all shipping fees and restocking and handling fees.
  • No Question Returns received after 30 days of the original purchase day will not be accepted.

FINAL SALE ITEMS

  • All sales are final on any and all discounted products on any and all purchases made with coupons or during any and all type of promotions via the ByFabrizioDesign.com online shop or any other third party online marketplace
  • Sales of Products in Giving Back Collection are Final and not eligible for any and all refund or store credit policies for any circumstances