Gioconda Positano Memory Grey Crystal Heart Pendant & Howlite Necklace

Return and Warranty Policy

100% Quality Guarantee

You may return any purchase to us within 30 days of delivery if you discover material or workmanship defects. Provide proof of purchase, notify us at hello@byfabriziodesign.com, and we will cover shipping costs and promptly replace the piece at no additional cost.

Six-Month Purchase Warranty

Your unique, handcrafted piece requires special care. Keep it in its original velvet casing for optimal condition. Normal wear and tarnishing are not covered by this warranty. If a failure in material or craftsmanship occurs, and you've followed care instructions, we'll repair or replace the piece within the first 6 months of ownership, including shipping fees.

No Question Returns

No Question Returns must be initiated within 30 days of the purchase date. Notify us at hello@byfabriziodesign.com within 72 hours of receiving the product, providing proof of purchase, your name, address, email/phone, and return shipping tracking details. Return the product in its original condition and packaging. Customer covers return shipping to the original shipping origin, indicated on the label. Upon satisfactory return, we'll refund the original payment, deducting original shipping costs and a 10% handling and restocking fee. If returns fall outside the 72-hour window but within 30 days or do not meet the No Question Return conditions, a store credit may be issued at our discretion, less all fees. No Question Returns received after 30 days will not be accepted. Final Sale Items All sales are final on discounted products purchased with coupons or during promotions on ByFabrizioDesign.com or third-party online marketplaces. Products in the Giving Back Collection are not eligible for refunds or store credit under any circumstances.

Shipping and Handling Policy

Shipping and Handling Fees As a customer, you are responsible for paying the shipping and handling fees for your order, which will be clearly displayed during the purchase process. We reserve the right to periodically modify these fees, but we will provide advance notice of any relevant changes before your purchase. Delivery times provided during checkout are estimates and cannot be guaranteed. Unless otherwise specified, the risk of damage or loss of an item transfers to the customer upon delivery to the designated address. If you have questions regarding shipping, please contact us at hello@byfabriziodesign.com. Shipment Processing Orders will be processed within 1 to 3 business days and shipped, with delivery times depending on the selected service level (typically between 3 to 7 business days). Actual shipping dates will be confirmed after the order is placed. Orders are not shipped or delivered on weekends or holidays. Shipments may experience delays, particularly due to high order volumes. In cases of significant delays caused by weather conditions or carrier supply issues, we will notify you by email or phone and provide assistance to track your order. Shipping Rates & Delivery Estimates We may offer shipping within the US and Mexico, but availability may vary. We occasionally use shipping as a customer incentive, but please note that it is not guaranteed. Flat rate shipping fees may also be used for priority services, offering simplicity and cost savings for you as an incentive for purchasing. Shipping Confirmation & Tracking Once your order has been shipped, you will receive shipment tracking information directly from our chosen carrier. Tracking details will be sent to either your provided phone number or email (one of the two must be provided).